Health Care Mediation and Conflict Resolution Training

Conflict Resolution Training – For organizations and groups, we also offer mediation and conflict resolution training that will introduce professionals in the medical and health care industry to the world of conflict resolution. The training will discuss conflict in the medical field and focus on every aspect of the mediation process, from the mediator’s introduction to the drafting of the settlement agreement by the mediator.

The training consists of two days of intensive hands on training. Coupled with their knowledge of the rules and regulations of the medical field and the knowledge gained in the two day mediation and conflict resolution training program, participants will be thoroughly familiar with the mediation process and will be capable of conducting mediations by themselves. The two day basic mediator training will focus in great detail on the following areas:

  1. Analysis of the Mediation Process;
  2. Techniques of the Mediator;
  3. Strategies and Tactics of the Mediator;
  4. Role and Purpose of the Mediator’s Opening Statement;
  5. The Joint Sessions;
  6. The Caucuses;
  7. Confidentiality in Mediation;
  8. Ethics in Mediation;
  9. Settlement, including boilerplate language for health care and medical disputes..

Follow-up Advanced Mediator Training – For those organizations who desire more in-depth mediation and conflict resolution training, we offer follow-up advanced mediator and conflict resolution training approximately six months after the initial basic training. The purpose of the advanced mediator training is to focus in greater detail on how the mediator functions during the mediation. The advanced training will focus extensively on the mediator’s role, function, strategies and techniques. The training will include an in-depth probe of how the mediator manages the expectations of the parties, creates currency and maintains movement until an ultimate resolution of the dispute occurs.

After the advanced mediator and conflict resolution training program, the participants should be thoroughly knowledgeable of the mediation process and possess the ability to handle even the most difficult cases encountered in the medical and health care industries.

Sample Training Agenda for Basic Mediator and Conflict Resolution Training

MEDIATION TRAINING COMPANY

HEALTHCARE CONFLICT RESOLUTION TRAINING –

MEDIATION SKILLS WORKSHOP

Lead Trainer: Professor Bobby Marzine Harges, J.D., LL.M.

Program Agenda

  • DAY ONE (Day, Date) – 7 hours of Continuing Legal Education

Morning:

Introductions

Overview of Alternative Dispute Resolution(ADR): Mediation,  Arbitration, CaseEvaluation, and Ombudsman

Break

Mediation vs. Arbitration

The Role of the Mediator: Neutrality & Bias

Lunch

Afternoon:

Mediation in a Nutshell: Nature & Phases of a Mediation Process

Demonstration of a Mediation Process – a short video

Break

Role Play #1 – participants conducting a mediation observed by the  trainer and followed by the trainer’s individualized feedback

Debrief and Questions

Adjournment

 

 

  • DAY TWO (Day, Date) – 7 hours of Continuing Legal Education

Morning:

Recap of Day One and Introduction to Day Two

Why is Healthcare in Need for ADR?

Break

Which Dispute Resolution Program Is Best Suited for the  Louisiana Healthcare Industry?

Lunch

Afternoon:

Role Play #2 – A real-life medical conflict with critiques

Break

Future and Prospect of Healthcare Mediation

Debrief and Questions

Certificate of Completion of Training and CE Cred

Adjournment